Several Steps have been taken at BSNL to augment the quality of customer
care to international standards.
Access round the clock help at following toll free
numbers
Dataone Broadband '1600-424-1600'
PSTN Call Center '1500' (in select states)
Sancharnet Help Desk '1957'
CellOne all India Help '9400024365'
All BSNL Customer Service Centers (CSCs) now
remain open on all seven days from 8.00 AM to 8.00 PM without any break for all
activities.
Cheque deposit machines have also been installed
in many cities, so that customers can make payments 24X7 at their convenience.
Customers can also make payments by cheque/Demand
Draft to BSNL franchisees all over the country.
With a view to simplify and offer customer
friendly services, more than one Bfone connections can be applied on a single
application form. Accordingly, a single demand note would be issued to the
customer in respect of all the connections applied for.
Shifting charges
for local as well as all India shifting of fixed telephone (bfone) has been
abolished.
Pagers being given to outdoor staff in a phased
manner for speedy rectification of faults.
Majority of the
local network is built up on jelly filled and OFC for trouble free service.
Internal
Distribution Points (DPs) being provided in the customer premises to
eliminate the faults arising out of overhead wires.
Extensive use of
digital loop carrier (DLC)/Wireless in Local Loop (WLL) system for
improving reliability of external plant.
Remote Line
Units (RLUs). Remote subscriber Units (RSUs) being provided extensively to
reduce the long lengths of copper cables.
Establishing
call centers across the nation to provide single window solutions
and convenience to customers.
Countrywide
Network Management & Surveillance System (NMSS) to ensure
uninterrupted and efficient flow of telecom traffic.
Application
Forms for new connections have been made free of charge for all
services.
Procedure
for restoration of telephones disconnected due to non-payment
simplified and powers delegated to Secondary Switching Area (SSA)
heads.
Payment of
telephone bills being received on Saturday and Sunday through
cheques in City Telecom Offices (CTOs).
More than
one Public Call Office(PCO) permitted at the same premises.
Various
application forms and procedures being simplified for new telephone
connections, shifting and third party transfer.
A proper Public Grievances Redressal Mechanism
has been put in place in BSNL to resolve any issues customers may have.
Details>>
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Details of the Customer
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